El alumno será capaz de entender y utiliar la lengua inglesa en una comunicación telefónica dentro de un contexto laboral.
Introduction:
"Introduction to the Course / Telephone Talk”
“Polite Questions/ Telephone Frustrations”
“Effective Phone Communication”
Making Calls:
"Planning a Telephone Call”/ “Keywords and Expressions”
"Voicemail"
“Returning a Call”
Can I Take a Message?:
"Taking a Message” /“Getting it Right”
“Making Sure you Have Understood”
“Note Taking”
“Leaving a Message/ Leaving a Voicemail Message”
Handling Calls:
"Making Polite Telephone Requests”
“Unexpected Phone Calls”
“Role-play - Dealing with Incoming Calls’
Can I Call You Back?
"Making Calls Successfully”
“Receiving a Call”
“Overcoming Difficulties”
Problems on the Phone:
"Chatterboxes on the Phone”
“Dealing with Complaints”
“Tackling Problems”
Telecommunications:
Discussing Teleconferencing
"Teleconference: A Project Meeting”
“Dealing with Emails and Voicemail Messages”
Teleconferencing:
“Trouble at the Plant”/ ”Discussing Action in a Crisis”
“Desert Island Blues/ Holding a Teleconference”
D. ANDY FERGUSON | |
Dª. MICHELLE MARTINEZ |
De 28/05/2018 a 31/05/2018.
20 horas horas lectivas.
9:00 a 14:30
Sin programa
Sin subprograma
Incidencias técnicas
Correo electrónico:
cau@inap.es
Información sobre la actividad
Coordinador INAP:
Correo Electrónico: fg@inap.es
Dirección postal: c/ Atocha, 106, 28012. Madrid.
Información sobre otras actividades del INAP: