SUBDIRECCIÓN DE APRENDIZAJE. FORMACIÓN EN IDIOMAS

INGLÉS PARA PUESTOS DE SECRETARÍA

¿Qué voy a aprender?

Entender y aprender a usar expresiones de la lengua inglesa para gestionar adecuadamenate las comunicaciones, que derivadas de sus tareas profesionales debe atender en esta lengua: atender visitas, concertar citas, comunicación telefónica, electrónica, gestión de viajes ...

Dirigido a:

Inscripción:

• Esta acción formativa no se encuentra en periodo de inscripción.

• El número máximo de alumnos será de 15.

Contenidos:

Introduction / On the Phone:

"Introduction to the Course”; “On the phone – identifying yourself and getting through” , “On the phone – I’m afraid +… / offering to take a message”

Writing emails:

"Frameworks for effective emails”; “Being clear and concise”

Making Contact:

"Small talk”; “Receiving visitors”

Emails & Letters – introductions, requests & enquiries:

"Introducing yourself”; “Greetings, opening lines & endings”; “Enquiries & requests in emails & letters”

Writing emails:

"Avoiding misunderstandings”; “Being sensitive”

Social English:

"Small talk – the weather”; “Talking about plans”; “Dialogues - host & visitor”

Invitations and Letters:

"Inviting – accepting & declining”; “When to write a letter”; “Business letter formats”

Schedules:

“Speaking about plans for the day”; "Future plans”

Getting things done on the phone:

"Asking for services”; “Making appointments”; “Getting what you want”

Messages & Note Taking on the Phone:

"Getting the message right”; “Making sure you’ve understood”; “Note taking”; “Leaving a voicemail message”

Organizing an event:

“Organizing the training”; "Choosing lunch”

Notes & Minutes:

"Developing note taking skills”; “Writing up the minutes”; “Purpose of minutes”; “Different styles of minutes”

Can I call you back?:

"Making calls successfully”; “Receiving class”; “Overcoming difficulties”

Docentes: