Dar a conocer las nociones necesarias para una buena atención telefónica en inglés.
Unit 1. General notions a. Answering the phone b. Making and taking calls c. Reasons for calling d. Leaving messages e. Taking messages f. Asking for repetition and clarifying g. Ending the call. Unit 2. Everyday phone calls a. Booking a restaurant b. Booking transport c. Dealing with telephone problems d. Recorded information and phone messages e. Leaving voicemail messages f. Grammar: modal verbs. Unit 3. Telephone skills a. Sounding friendly and polite b. Planning a phone call c. Telephone manner d. Small talk e. Formal and informal f. Grammar: conditionals. Unit 4. Phone calls with costumers/colleagues a. Making ppointments b. Inviting people c. Confirming arrangements d. A conference call. Unit 5. A conference call a. Solving problems
b. Complaining and handling complaints
Dª. LORENA BRAVO BERNAL |
De 03/11/2014 a 07/11/2014.
20 horas horas lectivas.
16,00 - 20,00
Sin programa
Sin subprograma
Incidencias técnicas
Correo electrónico:
cau@inap.es
Información sobre la actividad
Coordinador INAP:
Correo Electrónico: fg@inap.es
Dirección postal: c/ Atocha, 106, 28012. Madrid.
Información sobre otras actividades del INAP: