Dar a conocer las nociones necesarias para una buena atención telefónica en inglés.
Introduction: Description of companies and Public Institutions Unit 1. General notions a. Answering the phone b. Making and taking calls c. Reasons for calling d. Leaving messages Unit 1.1. General notions a. Taking messages b. Asking for repetition and clarifying c. Ending the call Unit 2. Everyday phone calls a. Booking hotels and restaurants b. Booking transport c. Dealing with telephone problems Unit 2.1. Everyday phone calls a. Recorded information and phone menus b. Leaving voicemail messages c. Grammar refresher: modal verbs Unit 3. Telephone skills a. Sounding friendly and polite b. Planning a call c. Telephone manner Unit 3.1. Telephone skills a. Small talk b. Formal and informal c. Grammar refresher: conditionals Unit 4. Phone calls with costumers/colleagues a. Making appointments b. Inviting people Unit 4.1. Phone calls with costumers/colleagues a. Confirming arrangements b. A conference call Unit 5. Commercial phone calls a. Placing an order b. Solving problems Exam
Dª. MARLÉN QUINTERO PROFESORA CAMBRIDGE INSTITUTE |
De 26/05/2014 a 30/05/2014.
20 horas horas lectivas.
16,00 - 20,00
Sin programa
Sin subprograma
Incidencias técnicas
Correo electrónico:
cau@inap.es
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Coordinador INAP:
Correo Electrónico: fg@inap.es
Dirección postal: c/ Atocha, 106, 28012. Madrid.
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